Warranty

Warranty

Every Airbag Lite purchase includes a 2-year limited warranty from PackLite Gear against manufacturing defects in materials and workmanship under normal travel use.

What is covered

  • Manufacturing defects in the backpack shell, zippers, stitching, and hardware that appear under normal use
  • Defects in the included Air Pump Lite that prevent normal operation (the pump is included free with Airbag Lite and is covered as part of the product bundle for manufacturing defects)

What is not covered

  • Normal wear and tear, cosmetic scuffs, or color fading from use
  • Damage from misuse, overload, improper packing of sharp/rigid items, accidents, or unauthorized repairs
  • Airline handling damage after you check a bag (Airbag Lite is designed as carry-on gear; always verify your airline’s cabin rules)
  • Lost or stolen items, or damage from liquids you packed without sealing

How to make a warranty claim

  1. Email info@packlitegear.com with subject line Warranty claim — Airbag Lite.
  2. Include your order number, purchase date, a short description of the issue, and clear photos (and a short video if the pump or zipper is involved).
  3. We will review the claim and reply with next steps. If approved, remedies may include repair guidance, a replacement part, or a replacement product at PackLite Gear’s discretion.

This warranty is in addition to any rights you may have under applicable consumer law. It does not extend the 30-day return window described on our refund policy — returns for change of mind follow that policy separately.

Questions? info@packlitegear.com · FAQ · About PackLite Gear